Legal

Privacy Policy

How we collect, use and protect your personal information.

CO Beauty Treats respects your privacy. This policy explains what information we collect when you visit our website, book an appointment, or shop with us, and how we use and protect it.

Information We Collect

We collect information you give us directly, including your name, email address, phone number, delivery or billing address, appointment preferences, order history, and any messages you send us. When you pay online we receive a payment reference from our payment provider; we never store your full card details.

We also collect limited technical information automatically, such as your IP address, browser type, device type, the pages you visit, and the site that referred you.

How We Use Your Information

To confirm, manage and remind you about appointments and orders.
To respond to enquiries, reviews and support requests.
To process payments, refunds and loyalty rewards.
To send newsletters and offers where you have opted in.
To keep the website secure and prevent fraud or abuse.
To meet our legal, tax and accounting obligations.

Cookies and Similar Technologies

We use cookies to keep your cart and session working, remember your preferences, and understand how the site is used. Essential cookies are required for the store to function. Analytics and marketing cookies are only set where the cookie banner or your browser settings allow them. You can clear or block cookies in your browser at any time, although some parts of the site may stop working.

How We Share Information

We share information only with service providers who help us operate the business, such as hosting, payment processing, email delivery and analytics providers. They may use your information only to provide their service to us. We may also disclose information where required by law or to protect our rights. We do not sell your personal information.

How Long We Keep Information

We keep personal information for as long as your account or booking history is active, and afterwards for the period required by tax, accounting and consumer-protection law. When information is no longer needed we delete it or make it anonymous.

How We Protect Information

We use encrypted connections, access controls and staff training to protect your information. No method of transmission or storage is completely secure, so please choose a strong password and contact us immediately if you believe your account has been compromised.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to certain uses, to receive a copy of your data, and to withdraw consent at any time. To exercise any of these rights, contact us using the details on our Contact page. You may also complain to your local data-protection authority.

Privacy of Minors

Our services are intended for adults. We do not knowingly collect information from children under 16. If you believe a child has given us personal information, contact us and we will remove it.

Third-Party Links

Our website may link to other sites we do not control. This policy does not apply to those sites, and we encourage you to read their privacy notices.

Changes to This Policy

We may update this policy from time to time. The latest version is always published on this page, and material changes will be announced on the website.